Delivery

Rates

Delivery charges vary depending on the type of product you order. The table below details our rates for UK and International shipping for each of the product types we stock.

Delivery Zone Bike or

Frame

Large Items

(eg. racks)

Medium Items

(eg. stems)

Small Items

(eg. top caps)

UK £40 £20 £10 £5
EU £50 £30 £20 £10
Worldwide £50 £30 £20 £10

 

Lead Times

Clandestine bikes and components are hand made and custom. This takes a little longer than Amazon. Currently, lead time is:

2 months for bikes

3 weeks for components

Refunds and Returns

Sometimes folk change their minds. Sometimes, a product isn’t quite what you thought it was. Feel free to return any non-custom purchase at any point within 14 days of receiving your item for a full refund. Any non-custom product can be returned for any reason provided it is returned in ‘saleable condition’, with its original packaging and a valid receipt/delivery note.

Unfortunately, I cannot accept returns or refunds for custom products, as they are made to order. However, I always want my customers to be stoked on their bikes or parts, so I will always be happy to talk about any issues, and sort them out promptly and fairly.

It is your responsibility to ensure that the item is returned to me in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging).