Refunds and Returns

Sometimes folk change their minds. Sometimes, a product isn’t quite what you thought it was. Feel free to return any non-custom purchase at any point within 14 days of receiving your item for a full refund. Any non-custom product can be returned for any reason provided it is returned in ‘saleable condition’, with its original packaging and a valid receipt/delivery note.

Unfortunately, I cannot accept returns or refunds for custom products, as they are made to order. However, I always want my customers to be stoked on their bikes or parts, so I will always be happy to talk about any issues, and sort them out promptly and fairly.

It is your responsibility to ensure that the item is returned to me in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging).